Privacy Policy

Effective Date: November 2017
At Michelle Lavergne Coaching, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data, and outlines your rights in relation to it. By using our services, you agree to the collection and use of information as described in this policy.

1. Information We Collect
We collect the following personal data when you interact with us:
Contact Information: Name, email address, phone number. Health Information: Medical history, health questionnaires, fitness assessments (as required for coaching).
Payment Information: Credit/debit card details, billing address, or payment history.
Other Information: Any information you provide through our forms or during sessions.

2. How We Use Your Information
We use your personal data for the following purposes:
To provide coaching services (e.g., fitness programs, health consultations).
To process payments and manage your subscription or sessions. To communicate with you regarding your services, appointments, and any changes. To send you important updates, promotional offers (if you’ve opted-in), and feedback requests. To comply with legal obligations and resolve any disputes.

3. How We Protect Your Information
We take your privacy seriously and use appropriate measures to protect your data, including:
Secure, encrypted data storage. Limited access to personal data within our team, ensuring only authorised personnel can access it. Use of a HIPAA-compliant app for managing your health and fitness data.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with trusted third-party providers who assist in running our business, such as:
Payment processors (e.g., PayPal, Stripe). Communication tools (e.g., email platforms like Kit or Mailchimp). Health apps or software (for managing coaching programs).
All third-party providers are obligated to keep your data secure and comply with relevant data protection laws.

5. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
Right to Access: You can request to see the data we hold about you.
Right to Rectification: You can request that we correct any incorrect or incomplete information. Right to Deletion: You can request that we delete your personal data, subject to certain conditions (e.g., if it's necessary for legal or business purposes). Right to Restrict Processing: You can request that we limit how we use your data. Right to Object: You can object to certain uses of your personal data (e.g., marketing). If you wish to exercise any of these rights, please contact us at [your contact information].

6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These technologies help us understand how you interact with our site and allow us to provide a personalized service. You can manage your cookie preferences in your browser settings.

7. Retention of Data
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it will be securely deleted.

8. International Transfers
Your data may be transferred and stored in countries outside of your country of residence, including the United States, Canada, the EU, or Singapore. By using our services, you consent to this transfer.

9. Marketing Communications
We may send you marketing emails regarding new services, offers, and updates. By using our services, you consent to receive these communications. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly at [Your Contact Email]. We do not sell or rent your personal data to third parties for marketing purposes. If we partner with other companies for joint promotions, we will provide you with a clear way to opt-in and an option to opt-out.

10. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. These cookies help us analyze website traffic and improve site functionality. You can control cookie settings through your browser, but please note that disabling cookies may impact your website experience.
We may also use third-party services such as Google Analytics, Facebook Pixel, or other marketing tools to track website usage for advertising and analysis purposes. These third-party services may have their own privacy policies, which you should review.

11. Third-Party Services
We use third-party service providers to process payments, communicate with you, and deliver our services. These may include:

  • Payment Processors: Stripe, PayPal, etc.

  • Health & Fitness Apps: Trainerize, MyFitnessPal, etc.

  • Email Marketing: Kit, Mailchimp, etc.

    These third parties may have access to your personal information only to perform their services on our behalf. We ensure that these providers adhere to strict data protection standards.

    12. Disclosure of Personal Data
    We may share your personal information with third parties under the following circumstances:

  • Debt Collection: If payment is not received after a specified period, your information may be disclosed to a debt collection agency.

  • Healthcare Providers: With your consent, we may share relevant health or medical information with your healthcare providers, including doctors, physiotherapists, or other practitioners.

  • Legal Compliance: We may disclose your information if required by law, in response to legal requests, subpoenas, or other government inquiries.

    13. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates via email. Please review this policy periodically.

    14. Contact Us
    If you have any questions about this Privacy Policy or wish to exercise your rights,
    please contact us at: Email: michelle@michellelavergne.com